Russian Automotive Market Research

Toyota Motor LLC and Toyota Bank JSC developed support program for buyers and owners of Toyota and Lexus cars.

Until the end of May 2020 the company keeps current car prices and extends special offers.

For customers, who encountered difficulties in obtaining technical and warranty service for cars because of COVID-19 pandemic, the company provided the opportunity to receive these services after the situation stabilizes maintaining all warranty conditions. If the customer has a warranty malfunction and dealerships in the region are closed, the car will be repaired as soon as the dealerships resume work. The fact that it is impossible to undergo scheduled maintenance during the period from March 28, 2020 ti April 30, 2020 will also be taken into account.

If the «Formula of Confidence» post-guarantee contract expires in the period from March 30 to April 30, 2020, it will automatically be prolonged till May 15, 2020 or further if the term of restrictive measures because of COVID-19 pandemic is extended.

Standard «Roadside assistance» services continue to operate. If the Toyota car owner needs to be evacuated and dealerships in the region are closed, the car will be delivered to the client’s house, while after the restrictive measures are removed, to the dealership.

To minimize the use of ATMs and payment terminals, Toyota Bank cancels the fee for repaying the loan of up to 75 thousand rubles through own mobile application till the end of April.